PRIVACY POLICY
Lorna Reed Business Services doing business as Lorna Reed Business Services
Effective Date: September 30, 2026
Lorna Reed Business Services (Lorna Reed Business Services) ("we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us through our website, services, and communication channels.
IMPORTANT NOTICE REGARDING MOBILE INFORMATION AND SMS CONSENT
We do not sell, rent, or share your mobile phone number, SMS opt-in information, or messaging consent records with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes.
SMS consent and mobile information are used only for the purposes described in this Privacy Policy and to provide the messaging services that you have specifically requested.
SMS consent is collected exclusively through the Lorna Reed Business Services Chat Widget available on our website at https://thelornaemcfarlane.org/home.
SMS consent is voluntary and is not required to purchase products or services, request information, submit an inquiry, contact us, or use our website.
1. INFORMATION WE COLLECT
We may collect the following categories of information when you interact with our website or services.
Personal Information
Depending on how you interact with us, we may collect:
Name
Email address
Phone number
Physical or mailing address
Information you provide when requesting information, a quote, consultation, appointment, or service
Payment information when you make a purchase
Customer service communications and inquiries
SMS and Communication Information
When you voluntarily choose to receive SMS messages, we may collect and maintain:
Mobile phone number
SMS consent status
Date and time of SMS consent
The source of the SMS consent
Records necessary to manage SMS preferences and requests
SMS opt-out and help requests
SMS consent is collected exclusively through our website's Chat Widget.
Non-Personal Information
We may also collect:
IP address
Browser type
Device information
Website usage information
Cookies and similar technologies
Analytics and technical information
2. HOW WE USE YOUR INFORMATION
We may use information we collect to:
Provide and improve our products and services
Respond to inquiries and service requests
Schedule and manage appointments
Process transactions and payments
Provide customer support
Send service-related communications
Send SMS messages when you have expressly opted in to receive them
Maintain records of communication preferences and consent
Process SMS STOP and HELP requests
Improve website functionality and user experience
Maintain website security and prevent fraud
Comply with applicable legal and regulatory requirements
We do not use SMS consent information to authorize another business or organization to send messages to you.
3. SMS MESSAGING AND CONSENT
SMS Program
If you choose to receive SMS messages from Lorna Reed Business Services, you may receive messages related to the services, inquiries, appointments, or communications associated with your interaction with us.
Message content may include:
Appointment confirmations
Appointment reminders
Scheduling updates
Service-related notifications
Customer support communications
Responses to customer inquiries
Other communications consistent with the SMS consent provided
How SMS Consent Is Collected
SMS consent is collected exclusively through the Lorna Reed Business Services Chat Widget at https://thelornaemcfarlane.org/home.
Customers who wish to receive SMS messages may provide their mobile phone number through the Chat Widget and are presented with the applicable SMS consent disclosure.
SMS consent requires an affirmative action by the customer. The SMS consent option is not pre-selected.
SMS consent is separate from acceptance of these Terms of Service and this Privacy Policy.
A customer may submit an inquiry, request information, or use available services without consenting to receive SMS messages.
Message Frequency
Message frequency may vary depending on your interactions with Lorna Reed Business Services, including inquiries, appointments, service requests, and other communications for which you have provided consent.
Message and Data Rates
Message and data rates may apply.
Your wireless carrier may charge you for text messages and data according to the terms of your mobile plan. Please contact your wireless provider for information regarding applicable charges.
Opting Out
You may opt out of SMS messages at any time by replying STOP to any SMS message received from us.
After receiving a STOP request, you will receive a confirmation message and no further SMS messages will be sent unless you provide new consent through an authorized opt-in method.
Help
For assistance with SMS messages, reply HELP to any SMS message received from us.
You may also contact us at:
Email: [email protected]
Phone: +1 951-567-4944
SMS Data Protection
We maintain records of SMS consent and opt-out requests for compliance, customer service, and communication-management purposes.
We do not sell, rent, transfer, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
4. INFORMATION SHARING AND DISCLOSURE
We do not sell or rent your personal information.
We may use trusted service providers that process information on our behalf to operate our website and provide services to you, such as:
Website hosting providers
Payment processors
Scheduling and appointment systems
Customer support systems
Technology and software providers
SMS and telecommunications providers that deliver messages on our behalf
These providers may access information only as reasonably necessary to provide the services they perform for us and are expected to maintain appropriate safeguards for the information they process.
Mobile Information and SMS Consent
Mobile phone numbers, SMS opt-in information, and messaging consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in information is not provided to lead generators, data brokers, marketing partners, or other organizations for their own marketing or promotional activities.
SMS and messaging service providers may process the information necessary to deliver messages that you have requested, operate the messaging service, process opt-out requests, and maintain the functionality of the SMS program.
Legal Requirements
We may disclose information when reasonably necessary to:
Comply with applicable law or legal process
Respond to valid governmental or law enforcement requests
Protect our rights, property, or safety
Detect, investigate, or prevent fraud or security issues
Enforce our Terms of Service
Any disclosure required by law will be limited to what is legally required or reasonably necessary for the applicable purpose.
5. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
These measures may include:
Encryption of sensitive information in transit and at rest where appropriate
Access controls and authentication procedures
Security monitoring and updates
Employee or contractor privacy and security practices
Secure backup procedures
Incident response procedures
No method of transmission over the Internet or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
6. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
Analyze website traffic and usage
Remember preferences
Improve website functionality
Understand how visitors interact with our website
Measure the effectiveness of our services and website
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
7. YOUR RIGHTS AND CHOICES
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to personal information we maintain about you
Request correction or updating of inaccurate information
Request deletion of certain information
Withdraw consent for future communications
Opt out of marketing email communications
Opt out of SMS messages by replying STOP
Request information about how your personal information is processed
To make a privacy-related request, contact us using the information provided in Section 10.
8. THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
This Privacy Policy applies to information collected by Lorna Reed Business Services through our website and services.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, services, or applicable requirements.
The latest version will be available on our website with the applicable effective date.
If we make material changes, we may provide notice through our website or other appropriate communication channels.
10. CONTACT US
If you have questions about this Privacy Policy, our SMS messaging program, or how your information is handled, please contact us:
Lorna Reed Business Services
Lorna Reed Business Services
Phone: +1 951-567-4944
Email: [email protected]
Website: https://thelornaemcfarlane.org/home
By using our website or services, you acknowledge this Privacy Policy. SMS consent is separate, voluntary, and is collected exclusively through the Chat Widget as described above.